Careers /
Customer Success Manager
Position Overview
The primary focus of our Customer Success Manager is to ensure that customers achieve their desired outcomes and have a positive experience with the company’s products and services. The CSM’s mandate is to use their in-depth knowledge of our products and the delivery methods to provide technical support and technical training to our clients. Focusing adoption and positive relationships with our clients is key.
Key Responsibilities
- Customer Onboarding: Facilitate the onboarding process for new customers, ensuring they have a smooth and successful introduction to the technology.
- Customer Engagement: Proactively engage with customers on a regular basis to understand their needs, challenges, and goals, and provide appropriate support and guidance.
- Relationship Building: Establish and maintain strong relationships with key stakeholders within customer organizations, such as executives, managers, and end-users.
- Customer Training and Education: Provide customers with training and educational resources to maximize their use of the product and achieve their desired outcomes.
- Customer Health Monitoring: Monitor customer health and product usage metrics to identify potential issues or opportunities for upselling or cross-selling.
- Renewal Management: Work to ensure customer contract renewals by demonstrating the value and return on investment of the product or service.
- Technical Response Management: Maintain troubleshooting/resolution process flow for clients with minor to medium software and or API/SDK concerns. A keen technical understanding of SaaS and its various implementation methods is essential to resolving customer issues and coordinating with internal teams.
- Customer Feedback and Insights: Gather feedback from customers and use it to drive product improvements and inform the company’s overall strategy.
- Upselling and Cross-Selling: Identify opportunities for upselling additional products or services to existing customers based on their needs and usage patterns.
- Churn Prevention: Proactively identify at-risk customers and implement strategies to prevent churn or customer attrition.
- Customer Success Metrics: Track and report on key customer success metrics, such as customer satisfaction, retention rates, and upsell/cross-sell revenue.
Our Customer Success Manager plays a crucial role in building customer loyalty and driving the company’s growth through customer satisfaction and advocacy. By focusing on understanding and meeting customer needs, they help ensure the long-term success of both the customers and the company.
How to Apply
To apply to the Customer Success Manager role, please send your resume and cover letter to [email protected].
3motionAI is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
How to Apply
To apply to the Customer Success Manager role, please send your resume and cover letter to [email protected].
